Last updated December 14th, 2022
This Shipping Policy is part of our Terms of Sale (“Terms”) and should be therefore read alongside our main Terms: Justatouchco.com/termsofsale.
Please carefully review our Shipping Policy when purchased our products. This policy will apply to any order you place with us on Justatouchco.com
WHAT ARE MY SHIPPING AND DELIVERY OPTIONS
In-store and curbside pickup is available for all purchase. Pickups are available Monday-Saturday 9AM EST to 5PM EST.
We offer shipping at the following rates:
|Transit Time||3-4 Days||1-2 Days|
All times and dates given for delivery of the products are given in good faith, but are estimates only.
DO YOU DELIVERY INTERNATIONALLY?
We currently do offer international shipping at the following rates:
|Transit Time||6-10 Days||3-4 Days|
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: justatouchco.com/returnpolicy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Online Contact Form: justatouchco.com/contact
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.